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Which kind of operation do you run?

A scripted preview with example businesses, so you can see what Sentinel does before you talk to a person. The live Voice Agent, by voice or chat in your browser, is coming.

SENTINEL SERVICE CENTER

Voice and Video Agents.
Every channel.

The communication layer over every workflow. Every conversation, inbound, outbound and internal, answered or placed, resolved under your policies, and turned into reviewed work. A person steps in only when a decision is needed.

Listen to a call

Hear it now: (980) 998-0019 (talk to our sales voice agent)

OPERATIONS FEEDExample

Commercial portfolio · 14 sites

InboundTenant call · Suite 1400 running warm

Setpoint adjusted

OutboundProvider called · lobby badge reader

Accepted, on site by 10

InternalTeams · elevator 3, three reports

Merged, manager approved

3 requests · 0 calls to the team

IN SHORT

What is an AI service center?

An AI service center is a Voice and Video Agent that handles a business’s conversations on every channel at any hour: it answers and places calls, video calls, texts, emails, WhatsApp and chat messages, resolves routine requests under the policies the business sets, routes emergencies and judgment calls to a person with a summary, and keeps the team informed in Slack, Teams or Google Chat. Sentinel Service Center does this under your brand, with the Voice Agent on every call.

TRY IT

Try it now

Pick your industry and watch Sentinel handle a request, or call a demo line and hear it live.

CHANNELS

Every channel,
both ways.

One Voice Agent, one record, whichever way the conversation runs. Channels are set per client, site or request type.

EXTERNAL · IN AND OUT

  • Voice AgentAnswers on the first ring and places calls, 24/7, in English and Spanish.
  • Video + voiceSees the problem and talks people through the fix.
  • SMSConfirmations, reminders and two-way updates.
  • EmailReads, replies and files requests as structured records.
  • WhatsAppThe same answers for people who prefer to message.
  • Live chatOn your site and portal, with the same answers as the phone.
  • WebLinks and QR codes that open a request in the browser. No app.
  • Every channel works both ways: Sentinel answers what comes in and reaches out with confirmations, reminders and follow-ups.

INTERNAL · YOUR TEAM

  • SlackSummaries, approvals and status answers where your team already works.
  • Microsoft TeamsThe same summaries and approvals, in your Teams channels.
  • Google ChatThe same, for teams on Google Workspace.
  • Your team asks Sentinel what happened on any request and approves the decisions that need them, without opening another app.

  1. Inbound

    Every call, message and video request answered the moment it arrives. Sentinel resolves what it can and routes the rest with a summary.

  2. Outbound

    Sentinel confirms appointments, sends reminders and status updates, follows up on open requests and calls providers to dispatch work.

  3. Internal

    Summaries and approvals go to your team in Slack, Teams or Google Chat, and anyone can ask what happened on a request.

75.1%average call resolution without human intervention
  • Routine questions, bookings and status checks handled under your policies
  • Emergencies and judgment calls routed to a person with a summary
  • A transcript and outcome for every conversation

SERVICE CENTER · HEAR IT YOURSELF

Not how many calls.
What they are saying.

Maintenance request-:--

A customer with a plumbing issue gets help and a scheduled visit.

  1. Captured the address and the problem
  2. Asked questions to assess the issue
  3. Submitted the request with the details attached

Try this Voice Agent live: Maintenance request demo, (843) 429-8973

SERVICE CENTER · VIDEO

See the problem.
Fix it on the call.

A recorded call, not a script. When a caller shows the problem on camera, the Video Agent reads what it sees and works through it with them, so many requests never need a visit.

Recorded video call1:21

More in the video library

The Video Agent reads the thermostat through the caller’s phone camera, checks the mode and the setpoint, and talks the caller through the power button. The system had been switched off, and the AC is running again before the call ends.

HOW A CALL RUNS

Answered, understood,
resolved, recorded.

Only people can build trust. Only people can show empathy. Only people can calm an angry customer. Only people can make difficult decisions. Everything else? Let Sentinel handle it.

  1. Answer

    On the first ring, at any hour, in English or Spanish, under your name.

  2. Understand

    Confirms who is calling and what they need; asks for a photo or video when it helps.

  3. Resolve

    Books, answers, schedules or submits the request under the protocols you set.

  4. Record

    A transcript, a summary and the outcome on every conversation, in your system or by email.

Resolved by the Voice Agent

  • Routine questions, hours and directions
  • Bookings, reschedules and cancellations
  • Status checks on an open request
  • Maintenance and service requests, with video triage
  • Confirmations and reminders by text
  • Orders and simple transactions

Handed to a person, with a summary

  • Emergencies, with the on-call contact paged and a summary attached
  • Anything outside the policies you set
  • Spend over your not-to-exceed limit
  • A caller who asks for a person

SERVICE CENTER · AFTER HOURS

What happens when
nobody picks up.

Missed details, repeat visits and slow responses rarely reach anyone who can fix them. Here is the same moment, with and without the Service Center.

11:20 p.m. Apartment building

Water under the kitchen sink.

Without SentinelMessage taken

The answering service writes it down. Nobody acts on it until the office opens.

Result: By morning, the unit below has a stained ceiling.

With SentinelAnswered on the first ring

  1. Answers and confirms the leak
  2. Walks the resident through closing the shut-off valve
  3. Flags an emergency and pages the on-call tech with the details

Result: The leak stops in the unit where it started.

2:00 a.m. Distribution center gate

A driver with the wrong appointment time.

Without SentinelRings out

Dispatch doesn’t answer. He leaves a voicemail and waits in the truck.

Result: Nothing moves until the day shift hears the message.

With SentinelAnswered on the first ring

  1. Checks the appointment
  2. Finds the next open door
  3. Texts the driver the door and time

Result: The on-call supervisor is paged only if something is really wrong.

Saturday Busy clinic

A full waiting room and a ringing phone.

Without SentinelGoes to voicemail

Two people at the front desk, and the phone rings every four minutes.

Result: Callers who reach voicemail book somewhere else.

With SentinelEvery call answered

  1. Reschedules an appointment
  2. Answers a patient’s question
  3. Texts the confirmation

Result: The front desk looks after the people in the room.

Illustrative scenarios. Times show the order of events.

WHAT THE CALLS REVEALED

Proof from the teams
running it.

Three operations that found out what their phones were costing them.

LASERAWAY · AESTHETICS

Service Center · Voice
A 3-day booking window was costing them patients.
interactions analyzed
38,000+
missed calls
40% → 0%
locations live
230

LOGISTICS COMPANY

Service Center · Customer care
Eliminated its outsourced call center entirely.
BPO positions eliminated
5
to break-even
9 months
added headcount
0

COMMUNITY LENDER (CDFI)

Service Center · Voice
Only 56% of calls were being answered.
answer rate
56% → 100%
callback delays eliminated
48-hour

THE ECONOMICS

Automation that
pays its way.

Answering the phone, costed. In a walkthrough we run the numbers with your call volumes.

Cost of the work today compared with the cost with Sentinel
The workWhat it costs you todayWith Sentinel
Answering the phoneToday~$3,000a month to hire someone to handle the callsWith Sentinel~50¢per 3-minute call, answered at any hour

Providers are paid in 48 hours, so they prioritize your jobs.

Where the hidden cost of a repair goes

YOUR NUMBERS

Get the numbers
for your portfolio.

Tell us your sector and how many calls or locations you handle. We come back with what answering them costs today, what it would cost with Sentinel, and a walkthrough link if you want one.

No sales sequence. One reply, from a person, with your figures. Or email sales@asksentinel.ai.

GETTING STARTED

Start as soon as tomorrow.
Integrate when you’re ready.

Overhaul or step-by-step. Start with one capability or connect your entire workflow. With basic information from you, we can start as soon as tomorrow, sending requests as formatted emails your system accepts, and integrate once you’re ready.

  1. Pick the first flow

    Choose after-hours calls, scheduling, status checks, maintenance requests or repairs. Start with the one that costs you most.

  2. We train the Voice Agent

    On your policies, emergency protocols, escalation contacts and providers. It is private-labeled as your technology.

  3. Forward the number

    Forward all calls, overflow only or after hours only. Your numbers stay the same. Add the next flow once the first is proven.

What we need on day 1

  • Basic location volumes and contact information
  • Your service providers by location
  • A communication plan for the people affected

Nice to have, later

  • Direct integration with your systems
  • Training tools, protocols and decision trees
  • Workflow process and systems review

QUESTIONS

What teams ask about the Service Center.

Something else? Ask Sentinel directly, or pick your industry for answers specific to it.

The communication layer for your operation: AI Voice and Video Agents on every channel, inbound, outbound and internal. They answer and place calls, texts, emails, video calls, WhatsApp and chat messages, resolve what they can under your policies and hand the rest to the right person with a summary. The Voice Agent is its voice channel.

FROM THE JOURNAL

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SENTINEL SERVICE CENTER

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they’re telling you

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