Requests arrive everywhere
Portal, phone, email and the leasing office, with the same leak reported three times.
RESIDENTIAL & MULTIFAMILY
Every resident answered. Every repair closed.
Every call answered directly: no phone trees, no after-hours voicemail, no outside call center. Sentinel triages by video, fixes what it can on the spot and dispatches the rest. It works alongside the property management system you already use, and doesn’t replace it.
OPERATIONS FEEDExample
Riverside Apartments · 212 units
InboundVideo call · water under kitchen sink
Shut-off closed, leak stoppedInternalOn-call tech paged
Summary and video attachedOutboundText to resident · Unit 4B
Tech arriving tonightResident helped · on-call tech paged
IN SHORT
What is an AI maintenance coordinator?
An AI maintenance coordinator answers resident requests on every channel, separates emergencies from routine work, helps residents with simple fixes, removes duplicate reports and schedules technicians. Sentinel does this around the clock under your policies. It is modular, so you can start with one piece, such as after-hours calls, and add the rest when you are ready.
YOUR CONTACT
Darin
Residential & multifamily
Darin has spent 30+ years building and running companies, including MetroGreenscape and a 121-unit rental portfolio he still owns and manages. As an owner-operator himself, he helps multifamily teams use Sentinel’s AI voice and video agents to cut repetitive work, speed up maintenance and give their people time back.
WHAT GETS IN THE WAY
Where the time
and money go.
Spend less time managing work. More time moving it forward.
After-hours calls burn out your team
On-call techs get woken for problems that could wait, or miss the ones that couldn’t.
Simple fixes become truck rolls
A tripped breaker or a reset garbage disposal costs a visit.
HOW SENTINEL HANDLES IT
From the first report
to a closed record.
Voice and Video Agents on every channel, working under your protocols.
Ask
Residents call, text or show the problem on video. No app, no password and no sign-up form.
Triage
Emergencies page the on-call tech with a summary. About 10 to 12% of requests are solved on video.
Schedule
Routine work is booked with the resident and the tech, with access instructions attached.
Close
Photos of the finished work, resident notified, costs tracked by unit.
START SMALL
Start where it
hurts most.
Sentinel takes on the routine work that fills your team’s day. Some teams hand it everything at once; most start with one job and add the rest when they’re ready.
Capture every missed call
Is the office phone ringing out, or going to voicemail after hours? The AI secretary answers every call to the office, day and night. It answers common questions, takes messages and, once connected to your phone system, transfers live calls to the right person, with no phone tree.
Hear a Voice Agent answer: (980) 998-0019Hand off after-hours emergencies
Take the night pressure off your maintenance team. Sentinel answers the after-hours line, walks the resident through stopping the damage, and pages the on-call tech only for a real emergency, with the location and photos.
Report an emergency to the demo: (843) 429-8973Fill units faster
Is occupancy a problem, with a leasing team that can’t keep up? The AI leasing agent answers prospects on availability and rates, books tours on the call and sends the confirmation and a reminder by text.
Book a tour with the demo: (518) 318-8514Take work orders off your team
Is maintenance overwhelming anyone on staff? The AI maintenance agent takes every request by call, text or email, writes the work order with the unit, problem, photos and access instructions, schedules the tech and sees it through to completion.
SEE IT ON VIDEO
What residents can fix themselves.
A tripped breaker is one of the most common no-cool calls. Sentinel walks the resident to the panel and the AC is back on in about a minute, with no work order.
The AI agent is great for diagnosing an issue and showing basic repairs. It’s easy for the contractor to see the work that needs to be performed, and what tools and equipment are needed, without having to make several trips to the property. This saves my owners time and money, plus I have less aggravated trades to manage. This has been life-changing for us!
Melinda HodgeProperty Manager, The Farmstead at Mill SpringSentinel’s voice technology powers a seamless leasing experience across our platform, serving hundreds of property managers and communities. They lead the way in property voice agents, and we’re proud to have them as a partner.
Maintenance takes up a tremendous amount of time: figuring out what’s wrong, coordinating vendors, and keeping tenants updated. Seeing a video agent assess an issue and guide a tenant through troubleshooting made me excited about what this could mean for our operations: fewer unnecessary visits, better information for maintenance teams, and less back-and-forth.
THE SAME MOMENT, TWICE
With and without Sentinel.
An illustrative example. Times show the order of events.
11:20 p.m. Apartment building
Water under the kitchen sink.
Without SentinelMessage taken
The answering service writes it down. Nobody acts on it until the office opens.
Result: By morning, the unit below has a stained ceiling.
With SentinelAnswered on the first ring
- Answers and confirms the leak
- Walks the resident through closing the shut-off valve
- Flags an emergency and pages the on-call tech with the details
Result: The leak stops in the unit where it started.
SENTINEL SERVICE CENTER
Every channel your
people already use.
Inbound, outbound and internal. Channels are set per client, site or request type, so video stays off wherever recording isn’t allowed.
EXTERNAL · IN AND OUT
- Voice AgentAnswers on the first ring and places calls, 24/7, in English and Spanish.
- Video + voiceSees the problem and talks people through the fix.
- SMSConfirmations, reminders and two-way updates.
- EmailReads, replies and files requests as structured records.
- WhatsAppThe same answers for people who prefer to message.
- Live chatOn your site and portal, with the same answers as the phone.
- WebLinks and QR codes that open a request in the browser. No app.
- Every channel works both ways: Sentinel answers what comes in and reaches out with confirmations, reminders and follow-ups.
INTERNAL · YOUR TEAM
- SlackSummaries, approvals and status answers where your team already works.
- Microsoft TeamsThe same summaries and approvals, in your Teams channels.
- Google ChatThe same, for teams on Google Workspace.
- Your team asks Sentinel what happened on any request and approves the decisions that need them, without opening another app.
QUESTIONS
What multifamily teams ask.
Ask Sentinel your own question, or talk to Darin, who works with multifamily teams every day.
First stop the water: have the resident close the fixture or main shut-off valve, then protect the unit below. Sentinel walks the resident through this on the call, marks it as an emergency and pages the on-call tech with the location and photos.
Tripped breakers, a reset garbage disposal, a clogged sink trap or a thermostat setting are common examples. Sentinel guides residents through these on video and only creates a work order when a visit is really needed.
Sentinel flags new reports that match an open request by location and problem, and your manager keeps the original or both in one step.
No. They call, text, email or scan a code on the wall. Video works in the phone’s browser.
Yes. Sentinel answers questions on unit availability and rates and books showing appointments, with your brand and call handling preferences in mind. Prospects can book a tour on the call and get the confirmation by text.
No. Sentinel works alongside the property management system (PMS) you already use. It can start by sending requests as formatted emails your system accepts, and integrate directly once you are ready.
YOUR NUMBERS
Get the numbers for your communities.
Tell us your properties and units. We’ll show you what resident calls, after-hours pages and truck rolls cost today, what Sentinel could save, and send a walkthrough link.
FROM THE JOURNAL
Read more on this.
What if technology did the admin work for you?
For 25 years, every new tool promised to take over the daily grind, and ended up watching you work instead of working for you. It’s time to change that.
Read the article
Who Sentinel is for
Sentinel is built for the whole maintenance chain, from property and facility managers to owners, occupants and the service providers who do the work. What changes for each.
Read the article
From service request to paid invoice: the last unmapped workflow in commercial buildings
From service request to paid invoice, most buildings run on broken handoffs. How Sentinel maps the one workflow every other tool leaves disconnected.
Read the article
ALSO SERVING
Commercial real estate & facility managementEvery request across every site handled, with no one on site.→
Service & customer experienceEvery call booked and every job scoped before the truck leaves.→
Homebuilder warranty serviceWarranty requests handled across every community, under your brand.→
Multi-site retail & restaurantsEvery store and kitchen kept running, without a facilities team at each one.→
SENTINEL FOR MULTIFAMILY